If you are having trouble logging in or have forgotten your password, you can easily initiate a reset directly from the login page.
- Navigate to the login screen and click the Forgot password link.
- Enter your registered email address to receive a secure password reset link via email.
📬 Not receiving the password reset email?
Please check your junk or spam folders, as automated reset links can sometimes be misfiltered. To guarantee delivery, we highly recommend adding noreply@ithenticate.com directly to your email contacts list.
If the system blocks your reset attempt or fails to send an email, you may have multiple active iThenticate accounts mapped to the exact same email address.Â
This typically happens if you have an institutional user profile managed by your organization as well as an independent individual account.
👉 Recommended action: If you suspect your email address is linked to multiple user profiles, please raise a support ticket. Our Technical Support team will be able to assist you with this.