If you receive the error message "Authentication failed. Sorry, something went wrong logging you in. Please try again later" when trying to launch Draft Coach within your Microsoft Word Online file or Google Doc, please follow the steps below.
What should I do as a student?
Please notify your class instructor. This issue cannot be resolved from your student account, as it requires an administrator to update your institution's settings.
What should I do as an instructor?
Please refer to the following article: How do I fix the "Authentication Failed. Sorry, something went wrong logging you in" error in Draft Coach?